Terms and conditions
**Effective Date:** \[6-23-2025]
Welcome to Balanced Alkaloids LLC. These Terms and Conditions govern your use of our website and the purchase of any products sold by Balanced Alkaloids LLC. By accessing or purchasing through this site, you agree to the following terms:
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### 🔞 **1. Age Restriction**
You must be **21 years of age or older** to purchase kratom products from this website. By placing an order, you affirm that you are at least 21 and legally allowed to purchase kratom in your jurisdiction.
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### 🌱 **2. Product Information & Intended Use**
Our products are sold strictly as **botanical dietary supplements** and are **not approved by the FDA**. They are not intended to diagnose, treat, cure, or prevent any disease.
**You acknowledge that:**
* You are purchasing for **personal or lawful business use only**
* You understand potential risks, including **tolerance**, **dependence**, or **adverse reactions**
* You will not resell to individuals under 21 or in states/regions where kratom is restricted or banned
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### 🧪 **3. Testing & Safety Compliance**
Balanced Alkaloids LLC follows all manufacturing and labeling guidelines under the **Oregon Kratom Consumer Protection Act (ORS 475A)**. All products:
* Are **third-party lab tested**
* Contain **no synthetic or adulterated alkaloids**
* Are labeled with **accurate alkaloid content**
* Are packaged with full **usage warnings and disclaimers**
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### 🚫 **4. Restrictions**
We do **not ship** to any state, city, or municipality where kratom is banned or restricted, including (but not limited to):
**Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin**, and certain counties/cities.
Balanced Alkaloids LLC reserves the right to refuse or cancel any order based on regulatory concerns or misuse.
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### 🚚 **5. Shipping & Fulfillment**
Presale items include estimated delivery windows and will be shipped once product testing is complete. You will be notified of all expected timelines.
Shipping delays, backorders, or lab verification holds will be communicated clearly and promptly.
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### 💳 **6. Returns & Refunds**
Due to the nature of botanical products, we cannot accept returns of opened packages. Unopened, sealed products may be returned within 14 days of receipt for a refund minus shipping. Contact us at **[support@balancedalkaloids.com](mailto:support@balancedalkaloids.com)**.
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### ⚖️ **7. Liability Waiver**
You assume full responsibility for proper use and storage of any product purchased. Balanced Alkaloids LLC is not liable for misuse, allergic reaction, or failure to comply with local, state, or federal laws.
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### 📩 **8. Contact & Legal Notice**
Balanced Alkaloids LLC
Grants Pass, Oregon
\[[www.balancedalkaloids.com](http://www.balancedalkaloids.com)]
Email: [support@balancedalkaloids.com](mailto:support@balancedalkaloids.com)
These terms are governed by the laws of the State of Oregon.
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